Frequently Asked Questions / Customer Service
FREQUENTLY ASKED QUESTIONS(FAQ)
1. About product
All of our products are the best quality AAA quality,brand new in original box with retro card,paper work and certificate logo.Famous Branded Goods (Shoes,Bags,Clothes,Hats and so on),Such as Nike Shoes,Air Jordan Shoes,Timberland shoes,Prada shoes, Louis Vuitton,Chanel,Coach Bags,Lacoste,Rock&Republic Clothes,you will know more details from our website.
2. I want to order from your site, but I want to get a sample first. Can I? What is the minimum order?
Yes you can order a sample from our site.
The minimum order is one pair, and you can order any quantity.
3. How can I get information after I have paid for the shoes ?
We will e-mail the tracking number of the express company to you as soon as possible when we get the tracking number.it about 2 day after we get your information of payment.
4. When and how can I tracking my order status?
Generally, after 2 days you can trace your package(s) when we send you tracking number.
5. How do I contact you if I have a question?
We prefer to be contacted by email(see contact us) or via MSN.
6. How long will it take to receive my shoes?
It base on which method to send,usually,takes 6 business days to receive your order. Please note that business days do not include weekends.
7. Do you ship to International locations (any country other than USA and Europe)?
Yes. We currently ship to many international locations.
8. Can you reserve a shoe for me until I can pay for it?
Yes. of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for two days. However, after two days, if we haven't received your payment, we will sell it further to someone else.
9. fee and tax and sample order cost
our products shipping from china ,the price list in website including shipping cost , but when you order , it total will add little for and sample order cost and tax fee.
10.how to order?
you can choose any you want add in cart and checkout then you can fill all your info,and then it will showing link,and you can make the payment, when we got your order , we arrange it in one day, and give you tracking number in same day, about 7-9 days , you can get the pacakge.
11.what is the return policy?
after you receive the package,if there will be something badly damaged or wrong,take pictures for that,we will reship the good when you next time order or return you half of products money,because if you send back cost much in shiping,it is not reasonable.
12.Is this a legit website?
Yes.We are selling the items displayed on our website. We have sent many packages to different countries.This is James,a real Person,working for you now,not machine.Thank you.
13.How wohld i know that is safe and that i will receive my product?
You made me remind of ??To be,or not to be,it is a question??. Don??t worry,we have been dealing in these business for many years,we never cheated anyone.After we send the package,we will give you the Tracking No. and it can be checked on line.Then you will see where your package will be. and we accept payment, it is most safety way for customer.